Unable To Connect To Dead Space 3 [ Edited ]

[lornwolf]

connection lost

u have lost ur connection to the ea servers. u will be unable to access any online blabla

i cant access online. i need help. i did alrdy open fort. TCP and UDP. its PC and STEAM.

-Eng is not my 1st lang

[EA_Shepard · Accepted solution]

@lornwolf   Let's see if the following help with this - First, unplug your modem/router for 2 minutes and when you establish a new connection, run through the below steps

• Check for other applications that may be limiting EA App or Game performance
• Connection and Advance Connection Guides
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
• Change TCP/IP Settings
• Set up a Static IP
• Check date/time is correct in Windows
• Try a new Windows User Account
• Reset Windows Host File
• Change UAC Controls within Windows (change back once tested)

[EA_Shepard]

@lornwolf Can you provide us the following info, please?

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag

[lornwolf]

• EA App/Steam/Epic: EA App/Steam
• EA ID/Steam user ID: [edit: email address removed] / lornwolf
  
• Attach the EA App Error Report ID Here 

  8b544f57-c27e-4dde-ae1c-e21150831a98

• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
•  
• Windows OS:10
• Windows OS version:22H2
• GPU model and driver version:     RTX3070 31.0.15.3713
• Region:Korea
• Are you using an internal or external drive? both
• Are you using an HDD or SSD? both
• Date this issue started (is it still happening?) few years still happening
• Any other errors? 
• If possible, share a Screenshot or Clip:
• Attach a DxDiag

EADesktop.log

[lornwolf]

its end?

[EA_Shepard]

@lornwolf thank you for the info. Does this happen on both Steam and the EA App if you launch it through either? 

[lornwolf]

yes

[EA_Shepard]

@lornwolf gotcha, I'm installing mine now through both to see what happens. Do you have the game installed on the same drive as you do Steam/EA App?

[lornwolf]

yes. thats problem? i need re install not same disk?

[EA_Shepard]

@lornwolf It may not solve it but you can try. We always recommend them being on the same drive though to ensure issues such as this don't happen.

[lornwolf]

its alrdy in same drive. C. steam in C. EA in C. game in C.