Origin won't load after login

[vocero]

Origin lets me login but when I click the login button the little screen goes blank, the one before going to the library screen. I have a mac and I tried everything I could think of/could find online. I tried uninstalling origin a couple of times, I tried caching safari and origin, I tried reset origin, running my mac in safe mode, troubleshooting, and more. It's been like that for about two weeks and I'm getting really frustrated... 

[puzzlezaddict · Accepted solution]

@vocero  What version of macOS do you have?  If you're not sure, click on the Apple icon in the upper left corner of your screen and select About This Mac.

If you're running Yosemite, you'll need to install a legacy version of Origin instead of the normal one.  First, do a clean uninstall of Origin:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac

You can download the legacy version here:

https://www.dm.origin.com/mac/download/legacy

If you're not running Yosemite, please make sure you don't have any proxies enabled.  Here's how:

https://www.linksys.com/us/support-article?articleNum=135932

Please also temporarily disconnect any USB devices from your computer.

If these steps don't help either, create a new admin user account on your Mac and try to login to Origin on that account.  If it works, you can transfer your Sims 4 saves and other files to the new account and play there.

Here's a list of other troubleshooting steps you can try as well; it contains a few steps you didn't mention.

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

[puzzlezaddict · Accepted solution]

@vocero  What version of macOS do you have?  If you're not sure, click on the Apple icon in the upper left corner of your screen and select About This Mac.

If you're running Yosemite, you'll need to install a legacy version of Origin instead of the normal one.  First, do a clean uninstall of Origin:

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac

You can download the legacy version here:

https://www.dm.origin.com/mac/download/legacy

If you're not running Yosemite, please make sure you don't have any proxies enabled.  Here's how:

https://www.linksys.com/us/support-article?articleNum=135932

Please also temporarily disconnect any USB devices from your computer.

If these steps don't help either, create a new admin user account on your Mac and try to login to Origin on that account.  If it works, you can transfer your Sims 4 saves and other files to the new account and play there.

Here's a list of other troubleshooting steps you can try as well; it contains a few steps you didn't mention.

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

[vocero]

It worked!!! Thank you so much