I was charged a wrong amount

[ramirezgood]

I was purchasing the Sims 4 "Magic Realm" Expansion for IDR184.030 or USD12 using my JCB Credit Card. I received the invoice from EA for the real price of the item. Days later I was billed IDR18.403.000 or USD1,282 for the purchase on my credit card statement. I've contacted EA advisor and they claimed to not responsible for the wrong charged amount and advised me to reach the bank that issue the card. I've sent my inquiry to the bank and they're checking the issue. Has anyone encountered the same issue? Who do you think is responsible for the error?

[EA_Darko · Accepted solution]

Hey @ramirezgood I'd recommend waiting to see what your bank says.

Darko

[EA_Darko · Accepted solution]

Hey @ramirezgood I'd recommend waiting to see what your bank says.

Darko

[ramirezgood]

I hope to hear from them soon. Today's Chinese New Year holiday. They will start to dig down the inquiry tomorrow.

[EA_Darko]

Best of luck with it @ramirezgood.

Darko 

[EA_Shepard]

Hey Everyone

As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.

If you run into any further issues please create a new thread so that we can begin tracking accordingly!

Cheers!