Re: Cant download origin and apex

by EA_Darko
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Cant download origin and apex

★★★ Newbie

Hello I have had problems with apex starting about 5 days ago, my game would close itself in the middle of a match. I have tried to uninstall everything and install it back again. 
When I was trying to install origin yesterday I kept getting the error code 20:99 and the installer stopped.

 

Eventually I installed origin(I just kept trying until it did), after that I tried to install apex, but I do not know why, the download rate would be steady 20-40mb/s and then it would drop slowly or instantly to 0 and be stuck. To solve that I had to pause the update and start it again, but it had the same problem until the game was downloaded. Unlucky me, after I finished downloading it, the new update dropped.

 

I had to make the update, and again same problem. Just that I am not able to do it as it is stuck and does not go up at all.

 

I have made all updates to my network drivers, new updates to windows, I have used the tron software for those who know it, it makes sure your system is clean and repairs windows as well

I have tried to run the origin installer as administrator, still error code 20:99. I reset the host files, made a clean boot.

 

This is the summary 

 

Apex game closed during matches>Tried to repair it(got stuck)> Uninstalled everything apex and origin> tried to install origin> error code 20:99 installer failed> repeated until I installed it> install apex> download rate would drop to zero> Now I am not able to install origin as I uninstalled everything again 

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Accepted Solution

Re: Cant download origin and apex

★★★ Newbie

I have resolved the problem of the origin installer, I have found the solution of reddit from the user Soonlar, the solution is to install an older version of origin and uncheck the keep origin and my games up to date. This is the link from the reddit post:   https://www.reddit.com/r/origin/comments/dzpqp3/whoops_the_installer_encountered_an_error_error/

 

This is the link for origin older version:      https://origin-a.akamaihd.net/Origin-Client-Download/origin/live/OriginSetup_10_5_41_27263.exe

I am not installing apex and so far everything is good

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Re: Cant download origin and apex

Community Manager

Sorry to hear that you are having issues @Andy_Cross1.

 

Can you try the following steps to see if they help:

Darko

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Message 2 of 7 (1,072 Views)

Re: Cant download origin and apex

★★★ Newbie
@EA_Darko Sure I will try right now, I have already tried resetting the host files prior to the post and it did not work, I will do the other 2 rn
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Re: Cant download origin and apex

Community Manager

Let us know how you get on @Andy_Cross1.

 

Darko 

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Re: Cant download origin and apex

[ Edited ]
★★★ Newbie

I have tried all of them and they do not work 

Message 5 of 7 (1,056 Views)

Re: Cant download origin and apex

★★★ Newbie

I have resolved the problem of the origin installer, I have found the solution of reddit from the user Soonlar, the solution is to install an older version of origin and uncheck the keep origin and my games up to date. This is the link from the reddit post:   https://www.reddit.com/r/origin/comments/dzpqp3/whoops_the_installer_encountered_an_error_error/

 

This is the link for origin older version:      https://origin-a.akamaihd.net/Origin-Client-Download/origin/live/OriginSetup_10_5_41_27263.exe

I am not installing apex and so far everything is good

Message 6 of 7 (1,034 Views)

Re: Cant download origin and apex

Community Manager

Hey @Andy_Cross1 this is generally a temporary fix, to ensure that it continues to work you will need to find out what on your system is causing the issue.


Darko 

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Message 7 of 7 (987 Views)