Directx error black screen [ Edited ]

[sawb0nezz]

I get this error (see attachment) every time I try to run this game.

Weirdly enough it did start the first time. I went through options, maxed out the settings as my pc is perfectly capable on ultra. Tried to play it and it crashed with directx error.

From that point it crashes every time I try to run it (black screen and directx error pops up).

Could you please fix this issue? I just bought this game and spending hours on reinstalling drivers, directx etc etc is not what I intended to do I just want to play the game... 

My pc -

i7-9700k

rx 5700 xt

m.2 ssd

32GB corsair vengeance 3600 RAM

aorus z390 pro

UPDATE-

So I did a clean windows pc boot and now I can start the game. But the moment I press on online mode or solo it crashes on loading... 

1 time (after first clean boot) I was actually in the game for like a minute or less and then it crashed. So yeah, now it doesn't give me that directx error like before, but it crashes on loading every time. Honestly this is so weird, I never had such a headache from a game

[EA_Atic · Accepted solution]

Hey, @sawb0nezz  make sure that all drivers for windows are up to date, also worth to reinstall the GPU drivers for your PC.

You can also try to do a clean boot to see if there any programs messing with Need for Speed: Heat and turn off any overlay programs for example Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have? 

Let me know if this works or not for you.

/Atic

[EA_Atic · Accepted solution]

Hey, @sawb0nezz  make sure that all drivers for windows are up to date, also worth to reinstall the GPU drivers for your PC.

You can also try to do a clean boot to see if there any programs messing with Need for Speed: Heat and turn off any overlay programs for example Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have? 

Let me know if this works or not for you.

/Atic