Re: Sims 4 crash on Mac

by EA_Mai
Reply

Original Post

Sims 4 crash on Mac

★★★ Newbie

-I PLAYED THIS GAME FOR WEEKS WITHOUT ANY PROBLEM, I HAVE MAC COMPUTER

-I HAVE TRIED NEARLY EVERYTHING FROM OTHER POSTS

-AFTER MAIN MENU I SELECT HOUSEHOLD I WANT TO PLAY AND IT BEGINS TO LOAD BUT THEN CRASHES EVERYTIME

-CONSTANT CRASH EVERYTIME

-USING HOLIDAY PACK IN GAME

-LAST CRASH:

 

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>55e85634d9d4b02e58828382</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2017-01-20 21:40:27</createtime><buildsignature>Local.Unknown.Unknown.1.26.96.1210-1.300.000.90.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xdd01b0</categoryid><stack> 0xdd01b0 0x2bba 0x430 0x5f420 0x4109c 0x1774b4 0xb580 0xc6ccd 0xc3569 0xb597 0x17d310 0x18182f 0x17cf51 0x177e66 0x7cd9c 0xb597 0x78a2d 0xb597 0xc67e1 0xaac9 0x36a59 0xc3472 0x00 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 72.29<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,3,5,6379<br />Modded: False<br />SystemInfo: Mac OS X Version 10.12.2 (Build 16C67) GPU: Intel Iris Intel Iris OpenGL Engine 0.10.22.25<br />(baseaddr) 0x10f1e3000,'The Sims 4' 0x111993000,'libsystem_platform.dylib' 0x111828000,'libsystem_kernel.dylib' 0x1116e1000,'libsystem_c.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib' 0x129a73000,'libpython335.dylib'(/baseaddr)</contextdata></report>

 

LAST EXCEPTION:

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>a4f6d921e06993db588284c6</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2017-01-20 13:45:42</createtime><buildsignature>Local.Unknown.Unknown.1.26.96.1210-1.300.000.90.Release</buildsignature><categoryid>animation_reference.py:259</categoryid><desyncid>a4f6d921e06993db588284c6</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while trying to startup interactions. (AttributeError: 'NoneType' object has no attribute 'is_part')&#13;&#10;Traceback (most recent call last):&#13;&#10;Caught and logged:&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 108, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 104, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 173, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 191, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 341, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 472, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1121, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 450, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim_info_manager.py", line 557, in restore_sim_si_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\si_restore.py", line 92, in restore_sim_si_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\si_restore.py", line 63, in _run_startup_interactions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\si_restore.py", line 58, in _run_startup_interactions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\si_restore.py", line 123, in _load_transitioning_interactions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim.py", line 3599, in load_transitioning_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\si_state.py", line 1253, in load_transitioning_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\si_state.py", line 1307, in _load_and_push_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\sim.py", line 3411, in push_super_affordance&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\aop.py", line 254, in test_and_execute&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\aop.py", line 242, in execute&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\aop.py", line 230, in execute_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_queue.py", line 1313, in append&#13;&#10; File "T:\InGame\Gameplay\Scripts\Lib\contextlib.py", line 55, in __exit__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_queue.py", line 860, in _head_change_watcher&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_queue.py", line 944, in _get_head&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\interaction_queue.py", line 104, in get_next_unblocked_interaction_cancel_incompatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\super_interaction.py", line 2196, in get_sims_with_invalid_paths&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\super_interaction.py", line 2177, in _generate_connectivity&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 1355, in compute_transition_connectivity&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 1402, in run_transitions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 3223, in _build_transitions&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 3014, in _build_and_log_transitions_for_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 3076, in _build_transitions_for_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 2567, in get_transitions_for_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 2626, in _get_transitions_for_sim&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 2015, in _get_constraint_for_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\interaction.py", line 3720, in constraint_intersection&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\interaction.py", line 3621, in constraint_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\super_interaction.py", line 2053, in _constraint_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\base\interaction.py", line 3635, in _constraint_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\interactions\utils\animation_reference.py", line 259, in create_constraint&#13;&#10;AttributeError: 'NoneType' object has no attribute 'is_part'&#13;&#10;</desyncdata></report>
</root>

Message 1 of 3 (977 Views)

Re: Sims 4 crash on Mac

★★★★★ Newbie

I have the same issue, each time I go to play my household. The whole game crashes.

Message 2 of 3 (957 Views)

Re: Sims 4 crash on Mac

EA app Team

Hi @jam024 @smelissam,

 

Does it also happen if you create a new save game or does it only happen in a certain save game?

 

If it does happen with all of them, could you try to repair your games? To do so, right click on the game in Origin and select Repair.

 

Let us know if that works Wink

 

-Mai

Message 3 of 3 (949 Views)