Sims 4 Ambitions (disk) error popup "Contact EA"

[xxtasha11xx]

I have the Sims 4 Ambitions expansion pack (in DVD), downloaded this onto my MAC laptop it came up with an error message popup saying "contact the EA". I have not received  the message before. However, I had a previous laptop which completely stopped working whilst the game was downloaded. What do I do now? I want to play my game but it doesn't let me get past the error popup?

What do I do now ?

[fons_garmo · Accepted solution]

@xxtasha11xx,

OS X El Capitan has issues with The Sims 3 discs, please refer to this thread for further info and possible workarounds: http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Disc-Authorisation-No-Disc-Errors/td-...

[fons_garmo]

Hi @xxtasha11xx,

Are you talking about The Sims 4 Get to Work or The Sims 3 Ambitions?

[xxtasha11xx]

Hi,

I'm talking about Sims 4 Ambitions

[fons_garmo]

@xxtasha11xx,

I'm sorry but The Sims 4 Ambitions does not exist. I need to know what game are you talking about in order to help you  and The Sims 4 Ambitions is not a Sims 4 Expansion Pack. You may be talking about The Sims 4 Get to Work?

[xxtasha11xx]

Appologies Sims 3 Ambitions pack.

My mistake.

[fons_garmo]

@xxtasha11xx,

We need more info about your Mac. Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on "More Info" depending on what operating system you're running:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

[xxtasha11xx]

Operating system: OS X El Capitan version 10.11.5

Mac model: MacBook Pro mid 2009
Processor Memory (RAM): 2.53 GHz Intel Core 2 Duo
Graphics: NVIDIA GeForce 9400M 256 MB

The message that popped up after I inserted the game said "Contact the EA"

However, previously on my old laptop the game was already downloaded but the laptop stopped working

[fons_garmo · Accepted solution]

@xxtasha11xx,

OS X El Capitan has issues with The Sims 3 discs, please refer to this thread for further info and possible workarounds: http://answers.ea.com/t5/The-Sims-Mac/CURRENT-ISSUE-The-Sims-3-Disc-Authorisation-No-Disc-Errors/td-...