August 2022 - last edited August 2022
My account was banned after buying APEX coins, I contacted an EA consultant after that, he said my account was banned because of multiple hacks and unpaid payments, my bank account was debited paid,I filed a debit record with them to prove that it was not a payment without my consent and that it was not a fraudulent purchase, but my appeal failed,Whenever I file a new complaint after that, I always get a quick response refusing to investigate, and they don't want to listen to my explanation.
I have already submitted the deduction record to prove that as long as I reset my account, the problem will be over. I discussed with people in the same situation as me in the community, some of them have been unlocked, and some of them are still Being banned, the TOS team is just looking at the mood to review the case and unlock it, and I just didn't get selected by them, I'm sharing my case here just to let everyone know how EA treats people who spend money to support them, they only Will let cheaters go and punish regular players who are willing to spend money.
By the way, my account has 2FA authentication turned on. I believe that some people will say that I will be hacked if it is not turned on.
August 2022
Hey there @KugatsuAres,
Account issues should be dealt with by the TOS team, users cannot help with these kinds of matters here on the forums.
If you've already been rejected multiple of times then the action will most likely be permanent.
I've already replied to your post on Reddit, let's continue there as we might be able to find out what specifically caused this.
August 2022 - last edited August 2022
They said there were three opportunities to investigate, and I have been denied since the second time and kept getting the same response, I had no chance to explain at all.
Yes, I saw your reply on Reddit, I answered you there
August 2022
As you mentioned in your thread, you made use of the chargeback system.
According to the TOS, chargebacks are not allowed, thus you were in violation of the TOS.
With the information we have, it seems like the action taken against your account was rightful, therefore I personally don't see any reason for the TOS staff to overturn the actions taken.
August 2022
I didn't say I applied for a refund, I said my bank account was indeed debited, maybe I used the wrong word and you misunderstood me, I'm sorry for that, because English is not my main language.
August 2022
Ah I see, in that case I'm sorry for the misunderstanding.
Sadly enough, if that is the case, I would lack the proper knowledge to help you.
In that case we might have reached a dead end as I and others cannot help you on these forums.
Your best choice would be to try contacting the TOS team again, though if it is their final decision then you're better off leaving the TOS team be.
Maybe someone else can help you on another platform, though so far it seems like this is going to be permanent.