No free sub-month given while I was supposed to get it. [ Edited ]

[Xussy15]

So I extended my sub by buying a subscription during the whole 'sub now get a free month later' deal. I got the Story Bonus Pack that was on offer back then and I reached out to support asking if this would qualify me for the free month, which they said they would. Now I log in and it says I'm preferred status, no free month; WHILE at the same time, my friend did exactly the same and he did get his free month. What gives? It said sub by October 5, and I subbed at oct 4.

Hope you can resolve this quickly as I'd like to play on with my buddy and not buy a sub again right now because I was told I'd get the free month as well

edit: the ticket where a BW employee said the KOTFE Story Bonus Pack way of subscribing would get me the free month is number: 29861638

[Xussy15 · Accepted solution]

Had a chat with support, fixed it. was indeed some kinda error.

10/10 would call again. :3

[Xussy15 · Accepted solution]

Had a chat with support, fixed it. was indeed some kinda error.

10/10 would call again. :3

[EA_Zoe]

Thanks for keeping the community in the loop @Xussy15!

[TheRealDrMike]

Interesting.  Folks on the support forum are being told that account support can't resolve this matter.

http://www.swtor.com/community/showthread.php?t=895914