I can't subscribe

[CamelDwarf]

I've tried to subscribe but it won't let me, it tells me this whenever I attempt to purchase a sub plan

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."

[proxos666 · Accepted solution]

@CamelDwarf 

Swtor username ? 

you can try and reset the ea account password and see if any change 

it will be monday before swtor support are back online here

[proxos666 · Accepted solution]

@CamelDwarf 

Swtor username ? 

you can try and reset the ea account password and see if any change 

it will be monday before swtor support are back online here

[CamelDwarf]

My swtor username is CamelDwarf. 

I tried resetting my password and that didn't work.

[CamelDwarf]

I just thought I'd tell you I tried to subscribe today and it went through. Thank you for your assistance!

[GoatedKrypto]

your sub went through? im trying to sub myself and its giving me that same message about a problem with ea and not letting me sub

[proxos666]

@GoatedKrypto 

swtor username ?

[GoatedKrypto]

gigglypuff

[proxos666]

@GoatedKrypto 

should have a response back in the next 4 hrs when support are online for the day

[GoatedKrypto]

Ok cool. Thanks 

[proxos666]

@GoatedKrypto 

You need to reset the password on the linked EA account that account has the persona amb0911 (not GoatedKrypto your posting with now) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared