Is there a direct email address for ban appeal?

[1358726]

I got TOS ban for no reason (I didn't even buy any game, I was playing It Takes Two on Nintendo Switch), when I tried to appeal on EA help, the email option just won't work,I waited for it to load for 2 hours, just won't sent out. I also tried online chat option, same result.

Tried to use booster, then I was rejected by bot test.

So now the desperate question is how do I contact EA customer service to appeal when I cannot send email on line??

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @1358726.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @1358726.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[1358726]

Hi Darko, thanks for replying.

I tried to follow your instrction, but after I chose Origin/It takes two, instead of platform choosing, I can only see a list of topic (attached pic1). However, when I click "See all help topics" I did found Manage my account in your step4, but there is no Banned or suspended account, onlyI want to dispute a ban or suspension (attached pic2). If I go there then that's no difference than my original problem: I cannot send out the appeal, it just keep loading with no progress.

[ajian_brooks08]

I am having the same issue. I have no idea where to go and appeal the ban I received for no reason. The website takes me in circles.