I lost my account

[zyl1345]

Hello,

I have signed up in 2014 use this email address. ([edit: email address removed])

Yesterday, I can not sign in, and I can not get my reset password email.

I try to sign up and use the same email address. It is a success. 

But, when I sign in, I lost all the game. It is been a new account. 

I have battlefield 1, titanfall 2, and Mass Effect: Andromeda.

May you help me to check my account? 

Thank you very much. 

Sincerely

zyl1345

[EA_Darko · Accepted solution]

For issues relating to accounts please speak with one of our phone or chat support advisers who will be able to advise you further @zyl1345.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

For issues relating to accounts please speak with one of our phone or chat support advisers who will be able to advise you further @zyl1345.  You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko