[PS] Trophies not unlocking [ Edited ]

[smoker0220]

Product: Rocket Arena
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? smoker_m
Are you using any software with an overlay? No
Which Hero were you playing (if applicable)? roller derby rev
Did you have cross-play enabled? No
Were you in a party with friends when this occurred? Yes, all on the same platform
Did your party members also experience the issue? I don't know
Which Heroes were your party members using (if applicable)? I do not know them
Where did the issue occur? In a match
What were you doing when the bug occurred? Step by Step detail is helpful. I was playing and fulfilled all requirements and my trophy did not appear
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. co-op arena
How many matches had you played in a row before the issue occurred? i played 162 game
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The trophy does not appear to me
What should be happening instead? Get the trophy after completing the game
Steps: How can we find the bug ourselves? I do not know, I want a solution from you

‌

Product: Rocket Arena
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? smoker_m
Are you using any software with an overlay? No
Which Hero were you playing (if applicable)? roller derby rev
Did you have cross-play enabled? No
Were you in a party with friends when this occurred? Yes, all on the same platform
Did your party members also experience the issue? I don't know
Which Heroes were your party members using (if applicable)? I do not know them
Where did the issue occur? In a match
What were you doing when the bug occurred? Step by Step detail is helpful. I was playing and fulfilled all requirements and my trophy did not appear
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. co-op arena
How many matches had you played in a row before the issue occurred? i played 162 game
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The trophy does not appear to me
What should be happening instead? Get the trophy after completing the game
Steps: How can we find the bug ourselves? I do not know, I want a solution from you

‌

hi

I have a problem with these two trophies

Knockout Artist
Get 1000 KOs in Social or Ranked Playlists

Crater's Hero
Win 100 Matches in Social or Ranked Playlists

I did everything and it didn't show me
There is a problem please look at

[CM Edit - Updated thread title for better visiblity]

[EvoNTrophy]

Product: Rocket Arena
Platform: Sony PlayStation 4 
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? my020595
Are you using any software with an overlay? No
Which Hero were you playing (if applicable)? Any
Did you have cross-play enabled? Yes
Were you in a party with friends when this occurred? No
Where did the issue occur? Returning to the lobby after a match
What were you doing when the bug occurred? Step by Step detail is helpful. Achievement didn’t unlock after winning a match. The trophy should be unlocked after getting 1000 coins, currently I have 1231 coins.
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
How many matches had you played in a row before the issue occurred? Should unlock after earning 1000 coins
When did this happen? 07.12.2020
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to collect 1000 coins in the Treasure Hunt mode

Sorry for my bad English

[dearsammi]

Knockout Artist
Get 1000 KOs in Social or Ranked Playlists

i killed 1584 but trophy not pop
is it bug???

can fix it???

[Sergenium]

PSN id Sergenium

trouble with achievements too :

Warming up, Helping hand, Master Blaster, Feet on the Ground 

[dearsammi]

PSN id tonywch
trouble with achievements too :
Knockout Artist
Get 1000 KOs in Social or Ranked Playlists

[WigsTbqh]

PSN WigsZone (PS5)

I have 1363 KOs but not the 1000 KOs trophy
I have 132 rocketball goals but not the 50 goals trophy
I have 2400 seconds of rocketball time but not the 1000 seconds trophy (is it seconds?)

I have 1725 coins, but not the 1000 coins trophy

I have 181 wins but not the 100 wins trophy

I have 161 KOs as blastbeard, but not his 100 KOs trophy

[Nekrozma]

Product: Rocket Arena
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Lumibella
Are you using any software with an overlay? No
Which Hero were you playing (if applicable)? Izell
Did you have cross-play enabled? Yes
Were you in a party with friends when this occurred? No
Where did the issue occur? In a match
What were you doing when the bug occurred? Step by Step detail is helpful. Playing co-op arena vs AI
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Co-op arena vs AI, I don't remember which map
How many matches had you played in a row before the issue occurred? 100+
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Trophies are not unlocking when they should
What should be happening instead? Trophies should unlock when requirements are met
Steps: How can we find the bug ourselves? No idea

‌

I have over 2000 knockouts and 2200+ coins collected. https://i.imgur.com/OP2MVB7.jpg

Edit: got the Knockout Artist trophy.

[EA_Leeloo]

Hey everyone!

That's not good of course ... Please know that the issue of trophies/achievements not unlocking on PS4 is currently being investigated. 

Thank you all for your reports!

- Leeloo

[EA_Leeloo]

Hey @smoker0220 @Nekrozma @WigsTbqh @dearsammi @Sergenium,

A quick follow-up to this issue: Can you please send me a screenshot of your in-game menu where your "Customer Service ID" is located? Then I can pass on this info to help with the investigation.

You can send me the screenshot via direct message.  

Thank you!

- Leeloo

[smoker0220]

@EA_Leeloo hi
I have a problem sending you the message
He does not accept

Should I send pictures here