[Solved] - Player Name Format for Sims Mobile [ Edited ]

[JohanneTB02]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Motorola g6 plus
OS Version Android 8.0.0
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? At level 6 you have to put in a player name but none of the names I try fits the 'required name format'.
What do you expect to see? I expect to accept a name so i can continue.
Connection Type Mobile
Please select your region Europe
Country Denmark

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Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Motorola g6 plus
OS Version Android 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003926387401
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? At level 6 you have to put in a player name but none of the names I try fits the 'required name format'.
What do you expect to see? I expect to accept a name so i can continue.
Connection Type Mobile
Please select your region Europe
Country Denmark
Additional feedback I have tried writing names with both big and small letters and also numbers. Nothing works.

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When I reached level 6, a box came up asking me to put a player name in. I have tried all sorts of names but it won't accept anything. I have turned my phone off many times and also tried using 4G, but nothing worked. Also changed my keyboard from danish to english, but that did nothing either.

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[SimGuruMaaike · Accepted solution]

@JohanneTB02 can you update to the latest version of the game and check if this is still happening for you now? We released a new version yesterday  

[Phantomlover1717]

What names have you tried?

[JohanneTB02]

All sorts of names.

JoeTB

joetb

JoeTB85

joetb58

12joe50

I have also tried using other random names but nothing seems to work.

[SalixCat]

@JohanneTB02 it should be possible to write a name in several languages with different alphabets and also emojis.

What names have you tried?

[SalixCat]

@JohanneTB02 it should be possible to use any of those names. It should be even possible to include emojis.

Can you contact EA Customer Service about this issue?

To contact CS from the game, open the side menu, choose the gear icon, then the Help button.
This will open your browser, scroll down until you see Contact Us and choose Technical Support.

Open the spoiler for pictures.

Spoiler

Contact CS

If this fails for some reason, or you can't access The Sims Mobile app, you can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[JohanneTB02]

I'm slightly confused.

I can't access the game to contact them because of the player name popup box, that won't go away because it doesn't accept any names.

And the ea help link sends me to create a case just like this post, I think?

Also I contacted a guru on Twitter who sent me here.

[SalixCat]

@JohanneTB02 Use this link. You will be able to create a case that will go to Customer service and they will answer by e-mail:

https://help.ea.com/en/contact-us/?product=the-sims-mobile&platform=android-phone&category=technical...

[SimGuruMaaike · Accepted solution]

@JohanneTB02 can you update to the latest version of the game and check if this is still happening for you now? We released a new version yesterday  

[Dxddyjxromex]

@JohanneTB02 hey its 2021😭 did u ever find the solution???

[SalixCat]

@Dxddyjxromex This is an old thread from 2019 as you have noticed. The issue was then fixed.

A similar issue appeared now in April 2021. There is a new bug post for it. You can comment here: https://answers.ea.com/t5/Bug-Reports/Open-Player-Name-Format-not-accepted/m-p/10292280#M18266