Gift store: transaction failed in the game, but funds withdrawed from acc [ Edited ]

[9cee4bdbb1d43f77]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? OnePlus11
OS Version Oxygen OS
Ally Code: (Find it here: http://bit.ly/AllyCode ) 396-216-623
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug When I tried to gift lsb to another player, wifi glitched on payment procedure. In the game it showed error, while google play send me a receipt and funds were withdrawed from card. Person didn't receive any pack and later another player gifted it
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Kazakhstan

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In screenshot you can see google play receipt of transaction.

[EA_Gunner · Accepted solution]

@9cee4bdbb1d43f77 Refund requests are handled by EA Help. Please reach out to them.

[EA_Gunner · Accepted solution]

@9cee4bdbb1d43f77 Refund requests are handled by EA Help. Please reach out to them.