Error with connection

[timmyd819]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung galaxy s9
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 716657494
What type of issue do you have? Network/Connection
How often does the bug occur? Often (50% - 99%)
Summarize your bug While playing on any of my 4 accounts, I randomly get the "there is an error with your connection" message, even though all my other apps are functioning normally. This happens on dedicated wifi, as well as on cellular data with full signal.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country USA

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Connection error occurs, even when I have full signal from wifi or cellular data. Every time I click ok, game continues as if nothing has happened. Very frustrating

[EA_HighCommand]

Hi @timmyd819,

Can you provide us with a specific date and time when this occurred, so we can have a look at our logs? Thank you!

[spavek]

this happens to me daily as well.

[timmyd819]

The issue happens randomly, some days are fine, others it happens multiple times a day. Sometimes 3 and 4 times in the span of 10-15 minutes, then fine for a while.  I will try to remember to grab screenshots and mark time/date the next times it happens.

[09289be2b36336f7]

7:23pm MST on May 15, 2020.  It happens periodically to me now.