December 2022
My Battelfield 5 game wont launch and I have tried many fixes to no avail. I am trying to create a support ticket with EA to help fix my problem but the ONLY option I get is to receive a phonecall which I cannot do since I do not live in the USA or Canada. This is incredibly frustrating as I have spent my entire weekend trying to make the game I payed for work but it wont launch and I cant find any proper support. Please help!
Solved! Go to Solution.
December 2022
Hi @SultanVader To check if you are trying to open a case with support, which options are you selecting?
Also if you want to chat with our support you can use the additional links below,
Thanks!
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
December 2022
Hi @SultanVader To check if you are trying to open a case with support, which options are you selecting?
Also if you want to chat with our support you can use the additional links below,
Thanks!
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
December 2022
Hello EA Community Manager.
Ok so I go to the help.ea.com website then I click on contact us. After that I select Battlefield 5 as game and PC as platform. Underneath I select "Technical support" as topic then "Game won't launch" as issue. After that I click "Select contact option" below. it redirects me to the following page which is called "CASE INFORMATION" where the recommended support option is "Asnwers HQ" and other support options is only "Get a call" which seems to work only for the USA and Canada where I do not live therefore I cannot use that option. There are simply no other options available here and all I can do is minimize or maximize the "Get a call" option and nothing else. Some help into this matter would be highly appreciated as I still cannot launch my game.
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