August 2016 - last edited August 2016
Decided to upgrade from xbox 360 and bought a xbox one last night and downloaded Battlefield 4 with the EA access trial that i got and my stats did not transfer or ask me to transfer. I called customer service and they assured me that i would get prompts within few hrs of calling, this was almost 24hrs ago.
August 2016
I just called EA and Sony for the same issue (PS3 to PS4). EA finally told me that other people had the same issues and that their studios were working on this problem and its been several days since then. If this issue is solved, could someone send me a mail at [edit: email address removed] please.