sims 3 can't play

[HeyThereNat]

hi i play sims every day without a problem. the only thing it crashes but thats not the point. this is...

can't play sims anymore: (

when i go on the launcher( which takes ages to show in the first place) i press play and nothing happens. i have tried EVERYTHING and i mean everything so a remedy that only you know may help me here. im on a window 7 laptop and im not sure thats important but just incase. last time i had a problem they solved it but this time i got denied so i used force and got in...don't ask how but it worked.

thanks for reading, natalie

[awesomeboy2306]

I have it and it plays fine on my windows 7 and could any other game start and run?

[crinrict]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

You won't loose anything. Just make sure to not delete any files  and make a backup.

[HeyThereNat]

ma fraid it didn't work. it won't let me play at all and when i tried that solution it came up in a pop up saying please turn the game off. this is hopeless utterly utterly hopeless

[HeyThereNat]

now my laptop isn't working omg this is going from bad to worsemileysad:

[HeyThereNat]

think it's something to do with setra

[crinrict]

Don't know what cetra is but this sounds like a computer problem rather than Sims.

If it doesn't run at all, you should take it to a shop or something

[HeyThereNat]

yeah i got a gut named tops(real name!) to have a look but im scared he won't be able to help. and also unless i ask ill loose my files probs

[crinrict]

You can backup your files on a external drive.