Refund Possible?

[kempeorlaxan]

Just returned to sims 3 only to find old bug to exist again. I purchased some content before testing whether the game is working properly - I now have old problem - constant freezes. And while I have the new content, Its pointless as I will not be playing Sims.

I wonder if 20£ (price of the content) refund possible by either adding it to origin wallet in some form or offering me a similar priced game?

thanks

[crinrict]

For refunds please contact a customer support game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html