Sims 3 wont update

[n0r0t0m]

i just bought the sims 3 and university life from origin and made an account. i found out that i used the wrong email after i already made an account with the sims 3 and when i tried to change the email it wouldnt let me change it to the correct email but it let me change it to a different email. because the two accounts are not connected the game launcher wont let me update so i tried to make a new sims account with the new email but every time i try to log in through the launcher the window closes after i hit enter but the account is not logged in. when i tried using incorrect information the window would stay open and say account not logged in. why wont the sims let me log in with my new account that is connected to origin but it will let me log in with the old account with the old email

[crinrict]

Try clearing your browser cache or use a different browser.

If that doesn't help, get in touch with a customer support game advisor so they can sort out your accounts

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html