Product code not accepted

[CathyTea]

I purchased Sims 3 base game and all expansion packs for PC. Now I have an iMac. I installed Origin on the iMac, and downloaded Sims 3. When trying to install Sims 3 on the iMac, the product code is not accepted. 

I am using the product code which Origin gave me for my game.

How can I proceed with the installation?

[CathyTea · Accepted solution]

So I waited through chat, spoke with a great advisor who issued me a new product code. I registered it at the sims3 site, and my game is now downloading on the i-Mac! 

I guess there were some issues with early product codes for the base game. If the game was purchased pre-Origin, the product code doesn't allow multiple installations (which is what I was trying to do, loading it onto my i-Mac in addition to my PC laptop). 

[CathyTea · Accepted solution]

So I waited through chat, spoke with a great advisor who issued me a new product code. I registered it at the sims3 site, and my game is now downloading on the i-Mac! 

I guess there were some issues with early product codes for the base game. If the game was purchased pre-Origin, the product code doesn't allow multiple installations (which is what I was trying to do, loading it onto my i-Mac in addition to my PC laptop). 

[crinrict]

Great to hear that you were able to solve your own issue

Could you please accept your post as solution so people know that this is sovled and what the solution was.


Thank you