Need some help ! Hoping for easy fix

[Regius86]

oki for some reason when on the sims site i cant enter my mailbox ?_? i tried for a couple of days it says i have 8 mails but when i try it says we cant process your request. why i have no idea but that is what i get and i would love to see what i have in there... now i am sry if there is a fix to this i havent been able to find a thread about this and there is a SEA of threads here so i most likely missed some where solution to this is if you know it plz link me or if you know a fix tell me plz =) 

Thanks for reading and hoping for some help soon 

[crinrict]

It's a bug: http://sims3.crinrict.com/en/2012/11/mailbox-doesnt-work.html

Make sure to update your game though since it's mostly fixed. It just doesn't help if you are affected before patching but it should prevent the bug from happening again.

[Regius86]

already have the latest update and i mean the mailbox on the website not ingame 

[crinrict]

Oh sorry. To much answering the past days

You need to either try a different browser and if that doesn't work either, get in touch with a customer support game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html