Unboxed Titanfall - Key was already used

[RealiTTer]

Greetings! 

I just received a copy of Titanfall the game was unboxed, no sign of any harm. Although when I opened the box Disc 1 was missing it only contained Disc 2 and 3. This would not be a problem, I can always just download the game via the Origin application. The problem is the key to activate / add the game to the Origin profile is already claimed, so someone already used it up and I cannot add it to my account. What am I supposed to do now? The copy of the game was a fraud. 

[THISaint · Accepted solution]

Hey there,

To solve your problem, you will need to contact Origin/EA support. They will help you with this problem. To contact them, see the steps below:

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

Click the following link and log in: https://help.ea.com/en/

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

After this, you will get a live chat or a callback (depending on what you have chosen) with an EA agent, that will be glad to help you.

[THISaint · Accepted solution]

Hey there,

To solve your problem, you will need to contact Origin/EA support. They will help you with this problem. To contact them, see the steps below:

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

Click the following link and log in: https://help.ea.com/en/

Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.

On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.

If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.

Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.

You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.

After this, you will get a live chat or a callback (depending on what you have chosen) with an EA agent, that will be glad to help you.