Help us improve Answers HQ! Take Survey No, Thanks

Re: I've gone through the Troubleshooting Guide and Info still can't install

by AOD_cejsmith
Reply

Original Post

Accepted Solution

I've gone through the Troubleshooting Guide and Info still can't install

★★★★ Novice

I'm not the most talented computer whizz, and having gone through the TG&I I can't download it. For now, when I start the launcher it just perma initializes and when I go to sort out that issue I get the 310 error, and no matter what I do I can't seem to fix it beyond this point...

Message 1 of 3 (163 Views)

Accepted Solution

Re: I've gone through the Troubleshooting Guide and Info still can't install

Hero

@AOD_cejsmith 

 

Add swtor.exe and launcher.exe to your anti-virus and firewall safe list.  Also ensure that when running launcher.exe that you are running as an Administrator.  Lastly if you use one of the below anti-virus programs, make the associated change:

 

ESET - disable protocol filtering
Kapersky - disable scan secure/encrypted connections
Nortons (firewall) - ensure exceptions are set to allow not auto
AVG - disable link surf scanner shield

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.

View in thread

Message 2 of 3 (131 Views)

All Replies

Re: I've gone through the Troubleshooting Guide and Info still can't install

Hero

@AOD_cejsmith 

 

Add swtor.exe and launcher.exe to your anti-virus and firewall safe list.  Also ensure that when running launcher.exe that you are running as an Administrator.  Lastly if you use one of the below anti-virus programs, make the associated change:

 

ESET - disable protocol filtering
Kapersky - disable scan secure/encrypted connections
Nortons (firewall) - ensure exceptions are set to allow not auto
AVG - disable link surf scanner shield

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

My referral link, click here

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 2 of 3 (132 Views)
Highlighted

Re: I've gone through the Troubleshooting Guide and Info still can't install

★★★★ Novice
@Belgorad You're a saint thank you
Message 3 of 3 (105 Views)

Developer Tracker

Follow the Developers, Community Managers, and Producers on the official forums!

View more

Bug Reports

Found a bug in-game? Let us know! If you are a Subscriber and in-game, you can type /bug. Or head over and post on the Bug Report Forums.

View More
promo

Maintaining Account Security

Keeping your account security up to date is very important if you want to keep your characters, items, and personal information safe!

View more on EA Help