2 Apex accounts same email, how do I change email?

[Jrovile]

So I play Apex Legends on PS4 and my brother plays Apex Legends on Xbox.

When I helped him create his account, I used my EA email

Cross Platform is now a thing on Apex but I can't play with him as a teammate, and I also notice we can't both play Apex at the same time. 

How can we change his EA account email attached to his Apex Legends profile on his Xbox (without him losing all his data/progress)?

[EA_Pulsar · Accepted solution]

Hey @Jrovile 

If both platform accounts are connected to the same EA account, you won't be able to play together. Regrettably, unlinking one of those accounts from the EA account may result in the progress of that account being reset afterwards.

Please get in touch with our support team for further assistance; we will investigate this for you. 

[EA_Pulsar · Accepted solution]

Hey @Jrovile 

If both platform accounts are connected to the same EA account, you won't be able to play together. Regrettably, unlinking one of those accounts from the EA account may result in the progress of that account being reset afterwards.

Please get in touch with our support team for further assistance; we will investigate this for you. 

[Jrovile]

ok, thank you.