Welcome page wil not load and I cannot log it.

[radioactiveeden]

Okay, so Sims 3 forced me to download something from the game laucher. It had something to do with InstalShield wizard thing. I don't know. It took awhile, but now the "welcome' page will not load. It will not let me log in either. My internet connect is fine. I am typing my e-mail and password perfectly. So, why won't it let me log ing? Thanks-you!

[EA_Spectre]

Where are you trying to log in? The launcher?