Re-Installation

[cstidham90]

Although, I would prefer to talk to a live rep apparently that isn't possible with EA & I believe it to be absolutely ridiculous!!!

I installed the Sims 3 & all of a sudden one day it wouldn't work.  I don't remember setting up an origin account & finally I did & it says I have to install the game all over again & now all of a sudden my codes aren't good.  When the game is actually installed on my computer with the shortcut & everything  Is there a live chat or phone #?

Help please!!

[LePenguin01]

Did you have another account? The game must of have been on the other account. And whats the error you get?

[EA_Barry]

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

[BGH22]

You can request a call back rather than using chat if you live in the USA

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor