Origin won't let me redeem product code

[LouishaV]

Hi I bought an origin key for Pets Expansion online and I'm trying to redeem the code on Origin but it comes up with the message "An error has occurred while trying to process your request. Please try again later." Does anyone know why this could be? I have bought codes this way before and it has always worked perfectly. I've tried doing it on the PC app and online and get the same message everytime. Thanks 

[roberta591]

@LouishaV  Where did you buy your codes?

[LouishaV]

Ebay

[roberta591]

@LouishaV  There are no authorized EA sellers on Ebay. You need to contact the seller about this issue.