September 2017
I have Sims 3, as well as several expansions (most of which were purchased and downloaded from Origin. However, the email account registered with my Origin account has been deleted by Yahoo, and I must have changed my password last time I played Sims. So...I can't log in to Origin at all, or reset my password. Which means all the expansions I have are unaccessable and I cannot even install the physical CDs that I have. I have tried the help chat but never heard from anyone at EA.
September 2017
@kat_2596 This is an open public forum for users by users and specific account information can not be accessed in these forums. You HAVE to contact EA customer service about this issue - link - EA customer service