Sims 4 Pop Up - The Game Has Run Out of Memory Issue, PLEASE HELP :(

[lonewolfie2000]

https://media.discordapp.net/attachments/566528296544763907/581379356195160064/New_I.PNG https://cdn.discordapp.com/attachments/566528296544763907/581643274620633098/Ram..PNG

Above are related to my issue with the sims 4 installed via origin. I've never once gotten to play the game as yet. As it opens in loads for about 10 seconds, crash and closes, leaving a pop up as the image linked above, stating that the game has run out of memory, however my computer states otherwise. I am very confused and I need help. How can I finally get to play the game? How to solve this issue? Please help me. A guy advised me to download CCleaner, and has given me a few instructions to clean my computer, I've done such but it didn't work. Please help me, please. Any help will be much appreciated. 

Yours sincerely, 

LoneWolfie2000

[kreatora]

@lonewolfie2000 

Thank you for preliminary information but unfortunately more is needed - about your hardware and software.

How many things can be the reason for this error you can get to know reading this topic.
https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Insufficient-Memory/m-p/6486420#M104571

 Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply

I don't work for EA