Is it possible to cancel my refund request?

by SuperNeoGama
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Original Post

Is it possible to cancel my refund request?

★★★ Newbie

I bought the Mass Effect Trilogy yesterday and I realized that I really only wanted to buy Mass Effect 3.

 

That being said, I sent in a refund request to return the trilogy in order to spend my money exclusively on Mass Effect 3 instead, but now I'm a bit torn.

 

Is it possible to cancel my refund request and keep the Trilogy? Thank you!

Message 1 of 2 (90 Views)

Re: Is it possible to cancel my refund request?

Hero (Retired)

Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.  In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

Message 2 of 2 (89 Views)