Not Receiving Twitch Packs MUT 19

[austkey]

Product: Madden NFL 19
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? XxHeatFan9xX
Date/time issue occurred All of Madden 19
What type of issue do you have? Other
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Champions
Summarize your bug I am not receiving any Twitch Drop or MDD Packs.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I am not sure.
What happens when the bug occurs? I am not receiving any of the packs I should be.
What do you expect to see? I expect to receive packs from watching the Twitch Streams.
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All year I have been watching the Twitch Streams and supposed to be receiving Twitch Drop packs and have not received a single one. I have talked to Twitch and EA Help multiple times and nothing has worked. EA Help told me to post this here so maybe somebody could help fix this issue.

Any info on this is good help.

Thank you in advance.

[EA_Blueberry · Accepted solution]

Sorry to hear you're not getting any packs, @austkey 

This is something our forum team is unable to assist with though, so I'm not quite sure why they directed you here to report this. The most common thing we see happen to players that aren't getting packs is that they're watching the streams from a different Twitch account than the one that properly has their Gamertag/PSN ID linked to.

This is what I recommend doing:

1. Go in-game and double-check to make sure you're logging into Twitch and our EA site with the correct e-mail address. https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/
2. If you are unable to access that email address, please contact our Live-Support team by filling out this recovery form. This will be necessary if you do not have access to the email address currently registered to your account. http://bit.ly/EA_Account_Recovery
3. If you're at this step, this means you have access to the email address. Please follow the instructions at the bottom of this article to properly unlink the Twitch and EA connection. https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch/
4. It's CRUCIAL you unlink from Twitch AND your EA account. (see attached picture)
5. Now, link them back up the way explained in the same article
6. Once you're linked up the accounts you should be all set! Just make sure you watching the streams LIVE to be eligible for drops.
7. You can always reach out to our Live-Support team or EA Help on Twitter to double-check to see if your EA account is synced up to a Twitch account. For Twitch, you should see "Electronic Arts" under other connections when you go to Settings.

[EA_Blueberry · Accepted solution]

Sorry to hear you're not getting any packs, @austkey 

This is something our forum team is unable to assist with though, so I'm not quite sure why they directed you here to report this. The most common thing we see happen to players that aren't getting packs is that they're watching the streams from a different Twitch account than the one that properly has their Gamertag/PSN ID linked to.

This is what I recommend doing:

1. Go in-game and double-check to make sure you're logging into Twitch and our EA site with the correct e-mail address. https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/
2. If you are unable to access that email address, please contact our Live-Support team by filling out this recovery form. This will be necessary if you do not have access to the email address currently registered to your account. http://bit.ly/EA_Account_Recovery
3. If you're at this step, this means you have access to the email address. Please follow the instructions at the bottom of this article to properly unlink the Twitch and EA connection. https://help.ea.com/en-us/help/madden/madden-nfl-and-twitch/
4. It's CRUCIAL you unlink from Twitch AND your EA account. (see attached picture)
5. Now, link them back up the way explained in the same article
6. Once you're linked up the accounts you should be all set! Just make sure you watching the streams LIVE to be eligible for drops.
7. You can always reach out to our Live-Support team or EA Help on Twitter to double-check to see if your EA account is synced up to a Twitch account. For Twitch, you should see "Electronic Arts" under other connections when you go to Settings.