VIP on Micro Machines

[cpmitch00]

Guys - Im having trouble with VIP membership using Micro Machines on Samsung S8 - Ive been charged twice but its not upgrading within the game/app - where do I go to get help with this?

[cpmitch00 · Accepted solution]

@EA_Darko All sorted :-) - I now have 30 days VIP and the other payment has been refunded. Thank you so much for keeping an eye on this for me and for keeping me informed also :-) 

[EA_Darko]

@cpmitch00 The best thing to do is speak with our live support who can look into this for you.

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat. 

[cpmitch00]

OK will do - many thanks.

[EA_Darko]

@cpmitch00 Were you able to get this sorted?

[cpmitch00]

No - I have provided proof of purchase, various screen shots (on the 6th) and heard nothing back since :-( 

[EA_Darko]

@cpmitch00 I took a look at your case, a specialist is currently looking into the issue for you. 

[cpmitch00]

@EA_Darko - many thanks for letting me know - good to know.

[EA_Darko]

@cpmitch00 No worries, anytime. Don't forget to let me know how you get on.

[cpmitch00]

Thanks @EA_Darko - I received an email today from them crediting me with 30 days VIP - which is great, however I paid TWO lots of £9.99 so should be getting either a refund or 60 days VIP. So we are halfway there! :-) 
I have replied and notified them. Hopefully it will be 100% resolved soon :-)

[EA_Darko]

@cpmitch00 Took a lo0ok at your account there, all they need is for you to send them the second invoice number so that they can credit the account. Without the invoice number, there is no way to verify the transaction. If you reply to the email then you should see it added to the account shortly afterwards.