May 2019
Hi,
It’s been a month now since I reported a case on help.ea.com, until now I haven’t heard from your support group, for one month I am waiting and there is no single email that I received on how is it going.
Is this how you treat your paying gamers? A message about the progress should suffice. But nothing happened.
May 2019
May 2019
@Puddinggerz Do you have a case number http://bit.ly/My_Cases I can look at?
May 2019
Hi,
Thanks for the reply, here is my case number: #47851854
Thanks.
May 2019
@Puddinggerz Thanks for that information, I've reached out to the team handling the case to see if I can get some further info now. Hopefully we can get this resolved quickly as I can see that you've been waiting for quite a bit.
May 2019
May 2019
May 2019
@Puddinggerz Sorry for the wait, haven't forgotten about you! It's been raised up to the game team to see what the actual issue is and I'm simply waiting for them to get back to me at the moment.