My Account Got Hacked but I can't reach support team from EA Help Page

by gordinnnnnnnnnnn
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Original Post

My Account Got Hacked but I can't reach support team from EA Help Page

★★ Novice

Can somebody help me about this? I can't take my original account for months. 

Message 1 of 4 (444 Views)

Re: My Account Got Hacked but I can't reach support team from EA Help Page

Community Manager

@gordinnnnnnnnnnn 

 

Check the following link for info on securing your account: 

 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

 

Thanks.

barry.png
Message 2 of 4 (397 Views)

Re: My Account Got Hacked but I can't reach support team from EA Help Page

★★ Novice

They took over my original account thats why I am trying to reach you with this empty one. Please help me. Chinese hacker(s) didn't even disconnect from my Amazon Prime gaming loots yet. I am still paying for Amazon Prime. I already told you about these things and you said me "you need to prove these". Then I prove it and you guys said "it will be fixed please wait" but I am literally waiting for this thing to be fixed for 3-4 months already.

 

Why can't I get help? That account is almost 9 years old and you gave that account to Chinese hackers because they just please it. I can prove that from my e-mails too. It is so absurd

 

Also I can't contact you from your Live Chat service it just kicks me out

Message 3 of 4 (390 Views)

Re: My Account Got Hacked but I can't reach support team from EA Help Page

★★ Novice
@EA_Barry Can somebody help me please? I am really sad because of this situation.
Message 4 of 4 (310 Views)