Technical difficulties on login

by GE_Hubit
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Original Post

Technical difficulties on login

★★ Novice

Hey,

 

since yesterday I have the problem that i cannot login into my Origin account. I always get this error: "We're sorry, but we're having some technical difficulties. Please try again later.".

I contacted the EA support already three times and they always weren't able to help me. It mostly ended by just saying, that they can't help me.

So I am hoping that someone here had the problem too, and maybe has a solution for me. Standard smile

 

sidenotes:

-I cannot login into any account on my pc or laptop (I tried different ones)

-I cannot login in the origin app or origin web

-I can login on my phone in origin web (uses the same network as my pc)

-I recently created new accounts

-Changing the IP did not work

-It worked with VPN for a short time, not anymore. (I can still login, but the pages won't load in the app)

→I can login in my account in origin web through VPN

-I personally didn't change anything that could have caused this issue

 

Thanks in advance Standard smile

Message 1 of 59 (25,287 Views)

Re: Technical difficulties on login

Community Manager

Sorry to hear that you are having issues @GE_Hubit.


Can I ask whereabouts you are located? That it let you log in on a VPN means that his could be an issue with your network or another restriction.


Darko

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Message 2 of 59 (25,233 Views)

Re: Technical difficulties on login

[ Edited ]
★★ Novice

@EA_Darko 

I live in Germany, near Cologne.

It worked for me, from the Ukraine(through the VPN).

But as already mentioned, I can log in through VPN but I can't use the client, since the pages won't load.

Message 3 of 59 (25,211 Views)

Re: Technical difficulties on login

★★ Novice

For everyone, who might have the same problem, I found out, that this worked for me:

 

  1. Close all origin processes through the task manager
  2. Turn of your router for ~ 5 minutes
  3. Open the explorer and check the option to show hidden files and folders
  4. Delete the "Origin" folder in C:\ProgrammData\
  5. Delete the "Origin" folder in C:\Users\username\AppData\Local\
  6. Delete the "Origin" folder in C:\Users\username\AppData\Roaming\

It worked perfectly fine for me.

 

Message 4 of 59 (25,139 Views)

I can't log in origin ? help ?

★★ Novice

its been around 2 weeks since i was able to log in my origin account yet i was able to log in answer EA

 

i tryed both on my laptop and working computer...... nothing

 

 

Message 5 of 59 (25,065 Views)

Re: I can't log in origin ? help ?

Community Manager

Is it possible to use another network to try and connect, for example can you set your phone as a hot spot and connect using that to see if it allows you to log in? The more info we have in relation to an issue such as this the better.

 

Darko

Darko.png
Message 6 of 59 (25,038 Views)

Re: I can't log in origin ? help ?

★★ Novice

hey Darko tnx for the quick response 

 

i did tryed to log in with my phone but the same problem there....

 

BUT i logged in answer EA then immediately tryed to log in origin and i worked out i was able to log in but only in the browser...

i still have the same problem at origin program 

i did removed the appdata files reinstall origin but yet again it didnt worked out i even changed my password.... nothing outside the browser

Message 7 of 59 (25,002 Views)

Re: I can't log in origin ? help ?

★★ Novice

Sooo ???? what in actual  the * happen wake up

 

i paid money for the * star wars and battlefield 1 and i cant even play them now

Message 8 of 59 (24,981 Views)

Re: Technical difficulties on login

★★★ Newbie
@GE_Hubit It keeps saying that some of the files are in use,but there is no way I have ended everything else on my laptop
Message 9 of 59 (24,549 Views)

Cannot login to my origin

★★★ Novice

Hi i cant login to my origin account it keeps telling me that either sign in services are unavailable or that your account has been permanently blocked i dont know why or how this has happened and would need help to recover my account back as i have a lot of progress and money spent on that account. 

Message 10 of 59 (32,478 Views)
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