Origins Won't Launch

[LadyUmbra]

I'm not a tech person, but I have researched and watched every possible way to fix this problem. I have been unable to launch Origins since February of this year and spent $60 on a game that I can't even play. While it's beyond aggravating, I want to fix this problem. I have tried uninstalling, reinstalling, clearing the cache, doing a cleaning of my system, deleting programs, everything that could possibly be tried, I have tried.

Now, I'm here. I have no idea what to do next. Apparently, it's not compatible with my system, but I have a processor to run it and enough ram to do so as well. I have unblocked Origin from my firewall, but still nothing.

[dogu30]

I have had an issue for the past 2 days: My Origin page/launcher opens, but the page is blank.  Is this what you are seeing also?

[LadyUmbra]

My launcher doesn't even open. It acts like it's going to open, but suspends after a few minutes. 

[yahel_1]

Hi @LadyUmbra

Make sure Time/Date is correctly set in your machine.

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client and your game to the exclusion list.Add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

Add antivirus exclusions/exceptions for specific files/folders Origin/game ,or/and file extensions origin.ex/game.ex from scanning.(very important to do  )

Perform a Clean Boot https://help.ea.com/en-us/help/FAQ/how-to-clean-boot-your-pc/

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[yahel_1]

Hi @dogu30

Clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank

Delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

Restart your machine.

Run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en 

[balazsaka1982]

Sziasztok! remélem tud valaki segíteni. Origin-be szeretném bejelentkezni,megadom az email és a jelszót Két lépcsős védelmem van,de nem akarja elküldeni az kódot amit ilyenkor szokott az emailre. Próbáltam már többször is de semmi. Van valakinek ötlete erre? Tegnap délután még jó volt.  

[yahel_1]

Hi @balazsaka1982

You should get your code to your email or phone or through App Authenticator when you try to log in (depending on which method you configured in). But if that does not happen,then you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.

Select Origin from the list.

Select a topic for the best results.

Scroll to the bottom and select Contact Us.

Select your platform and list a short description of your problem.

Select live chat or call me to request a call back from an advisor

NOTE for Live Chat try to use Internet Explorer and you need to change your country of residence to the United Kingdom from the menu at the top of the screen.

In most countries are available between 09:00-21:00 Monday-Saturday.

( In the future, if you want to be helped mate , please write in the language in which the forum is, for example here is the forum for English )

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[LadyUmbra]

I did all of that, all it really did was practically destroy my computer to the point I have to restore it. I tried it multiple times, but still didn't help unfortunately.

[yahel_1]

@LadyUmbra if you followed the steps indicated by me and you still have problems (as you say well) .At this point, I can just suggest a clean installation of windows .

---

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

[zollie07]

Same NO clue how to fix it if you have figured out please reply