Can't access Online Features of Mass Effect Andromeda

[CrazeOK]

2/19/2021 - This problem still exists and they still don't know how to fix it.

[sebzord]

19-04-2011 - Yeah, same here. Issue is still happening. And I think Contact EA chat is currently down.

[sebzord]

Ok, I just contacted EA via chat and described the error in detail with an image attachment.
It took them about 5min to fix it. So that's nice, but it's weird that this issue happens in the first place and isn't fixed for everyone yet.

For anyone still struggling with this issue, message that I sent:

Hello, I hope you are doing well.

I own the base edition of Mass Effect: Andromeda.
I can't access Online Features of the game. I've tried uninstalling the game and reinstalling as well as repairing the game. I also checked if the UDP and TCP ports for ME:A are open.

The error that I'm getting is:
Missing Online Access
You are not allowed to access the online features of this game. See http://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/ for additional information.
I also sent an image of the error.

I've read on EA Answer HQ that people are experiencing the same issue as described here:
https://answers.ea.com/t5/Mass-Effect-Andromeda/Can-t-access-Online-Features-of-Mass-Effect-Andromed...

As I understand it, the problem is somehow connected to expired Origin Access and retail version of the game. The solution for the problem (as people in the EA Answer HQ wrote) seems to be removing the game from the account and then adding it again.

So to sum up:
1. I bought the game on launch.
2. I was able to play multiplayer and access all online features of the game.
3. Then I had Origin Access for a month.
4. It expired.
5. And now for some reason I can't access online ME:A.

Thank you for your assistance

[Hasgar]

I had the same issue after 1 Month of "EA Play Pro". I had 2 chats with the support.

Solutions that did not work

- Reinstalling the game

- Deleting Origin Cache

- Removing and readding the game to the list by the support

- Adding Deluxe Edition by the support

Solution that did work for me

Fixing permissions by the support (origin access / ea play permissions or something like that - i am not sure what the support did there)

The sad thing is that this issue exists since years and i am afraid that it will reappear when i use "EA Play Pro" for one month again :-(

[seashell-UA]

Unfortunately this problem still exists, I was lucky that the technical support was online and quickly fixed everything, they promised that I would not have this problem again (but why can't they fix it for all users at once?!).

[SzauZ]

I have this same issue, but it seems that the support became unusable, I have tried to mail them 20+ times, and 2 caht session, and they don't even read what I write, few years ago the support was great but now......, it's a shame that EA cannot operate a usable support.

[EA_Illium]

Hey everyone, 

The initial post has gotten pretty old, to prevent further necro posting I will be locking this thread. 

If you are currently running into an issue with MEA please make a new post and we can provide any relevant information. 

Thanks!