sims 4 wont load on mac

by nubiancreole
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sims 4 wont load on mac

★★★ Newbie

I was asked to update my sims on my Mac through Origin and I did.  Then when I tried to load the game I got an error message then the screen remained black, I could hear the sims music however. 

 

I then quit the sims and restarted my Mac and its still doing the same thing. This time no error message but just a black screen and sims music. 

 

It looks like its frozen of something? is there any advice on how to fix this. 

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Re: sims 4 wont load on mac

@nubiancreole 

 

Follow these steps to launch a new clean game and try to narrow down the issue - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -

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Re: sims 4 wont load on mac

@nubiancreole 

 

Follow these steps to launch a new clean game and try to narrow down the issue - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 2 of 2 (409 Views)