Can you use the same code twice on for different devices?

[vaultgal]

I got Sims4 a while back and used the code to get it on my 2012 Mac, I recently got a 2017 Mac, and wanted to use the same code to download it onto my new Mac. But its not letting me use the same code twice, is there any way I can use it again?

[RedFoxxie]

Product codes can only be used once as they will be bound to the account you used it on.

You can try contact the support and see if they could do anything about it, we here at the forums unfortunately can't do much for these situations : https://help.ea.com/en/contact-us/

Good luck !

[Bluebellflora]

@vaultgal

Can you log into Origin using the same account details you used to originally purchase the game? Then navigate to your Games Library and download Sims 4 from there.