Can't press play on sims 4 - mac

[inashyatt1989]

Hey, I cannot press play on sims 4 within origin access. I have already removed and re-downloaded, and cleared my cache.

[Bluebellflora]

@inashyatt1989

Origin Access is only available for Windows. You will need to purchase the full game to play on a Mac.

[inashyatt1989]

I used origin to download the game. The game that I chose was the one that is compatible with Mac. When i click on sims 4 within my applications I get a pop up window that says `AVAILABLE FOR ORIGIN ACCESS MEMBERS ON WINDOWS ONLY`

[Bluebellflora]

@inashyatt1989

Yes, but did you purchase the full Sims 4 base game in Origin? Or have you bought a subscription to Origin Access?

[inashyatt1989]

Both

[Bluebellflora]

@inashyatt1989

There's the problem. Did you choose to upgrade the game in Origin when you subscribed to Access? That's broken the ability to play. Try this:

1. Right click on the Sims 4 in your games library and uninstall it. I you have saves etc. you want to keep move your Sims 4 folder to the desktop first.
2. Run the Origin reset tool  and trash the Origin App 
3. Redownload and install Origin
4. Download Sims 4 and install

[inashyatt1989]

Hey, I just completed those task and am still unable to press play

[Bluebellflora]

@inashyatt1989

And you're getting the same error message?

Do you need Origin Access? Do you also play on a PC? Cancelling your subscription may be the only choice you have as your Sims 4 has been upgraded for Access.

[inashyatt1989]

@Bluebellflora I cancelled my subscription yesterday. I do no own a PC. When i click on sims 4 within my files i get AVAILABLE FOR ORIGIN ACCESS MEMBERS ON WINDOWS ONLY

[Bluebellflora]

@inashyatt1989

Then you are going to need to uninstall and reinstall the Sims 4. Right click on it in Origin and select uninstall if you can. If you can't then run the Origin reset tool again, trash Origin and trash the Sims 4 app in your Applications folder. Then download and install Origin again, making sure that your account is not showing as an Access account. Then download and install Sims 4 from your games library.