Can't link my ea account with xbox account

[ioleg19029700]

I tried to link my xbox account with my current ea account but I keep getting the error "connect_error_social_login_failure". After resetting the password I restored my old ea account from which I write this issue. It's strange that there's no games in my library in my old ea account though. I still have old receipt mails, so it's definitely my old account and I have never had the third account. I also couldn't find any evidence that my old account is linked to my xbox account. So now I'm in a situation when I can't link my accounts and also games from my old ea account have disappeared.

[EA_Illium · Accepted solution]

Hey @ioleg19029700 Since were dealing with multiple accounts and missing games, I would recommend reaching out to our support to help ensure your information is updated and we can get the Xbox linked to the correct account. 

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance   

[EA_Illium · Accepted solution]

Hey @ioleg19029700 Since were dealing with multiple accounts and missing games, I would recommend reaching out to our support to help ensure your information is updated and we can get the Xbox linked to the correct account. 

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance