Ban for no reason

[ggyyy67u]

I was playing matches on fifa an hour ago and I went for lunch. When I got back I received a email regarding

WE WISH TO NOTIFY YOU THAT WE HAVE FOUND YOUR ACCOUNT TO BE IN VIOLATION OF OUR USER AGREEMENT OR OUR TERMS OF SALE, AND DUE TO THE NATURE OF THIS VIOLATION WE ARE LEFT WITH NO OPTION OTHER THAN TO PERMANENTLY CLOSE YOUR ACCOUNT WITH IMMEDIATE EFFECT.

I dont get what did I broke in the agreement as I'm just playing games and doing sbcs?

I haven't got reply from Ea yet about a week ago. 

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @ggyyy67u.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @ggyyy67u.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[ggyyy67u]

I also had live chat with customer support and appeal, but I haven't got nay reply for a week

[EA_Darko]

Hey @ggyyy67u if you have appealed your ban then you will need to wait for the team to respond.

Darko 

[CallMeNyanako]

Wait for what? It has been 2 months since my account got banned for no reason.I got an error when I recharged my account ,when I told your staff they helped me to get it, but after 3 hours I went back to my account and got banned :D 

[CallMeNyanako]

@EA_Darko its take how long?

[EA_Darko]

Hey @CallMeNyanako you will need to direct any questions related to a ban to our TOS team.

Darko 

[ibikilladossa]

Hello I haven't transferred or bought coins I trade I have proof on my group give me my account back, its wrong ive read the user agreement and all rules carefully, can you help me

[EA_Darko]

You will need to speak with our TOS team @ibikilladossa.

Darko 

[ibikilladossa]

how