so my account went into preferred status for time being. the problem is way back early in a days of cartel market - I bought all the possible unlocks off GTN (with exception of the stuff you get from preferred bundle for obvious reasons) AND when my account went into preferred status before (can't remember exactly when, but it was sometime after Oricon's release but before shadow of revan) used them all. at the time they were all functioning just fine. yes artifact equipment unlock was one of them, I literally bought everything that was available and consumed it back then. but... its now showing as not on my account? what... is going on here?
just in case I went through cargo holds of every character I have, in case maybe I forgot to use it for some reason? but... nope. unless my eyes are skipping right over it - its not there, it should have been on my account already. I mean I even found the now defunct event equipment authorization (account wide) in a cargo hold of a character I remembered holding and using all the rest of the unlocks on (my original operative, that I was ops healing on at the time) so this unlock missing is odd
and a bit vexing, as you can imagine. am I gonna have to call customer service to fix this?
P.S. for comparison - secondary account that SO used to play on for a time, but has been preferred since before KOTFE release (qualified for Nico Okar and his Blasters, but nothing else) - has artifact equipment unlock working just fine. both accounts got the exact same IDENTICAL set of unlocks, bought around the same time (becasue they were cheap back then)
