EA Account servers unavailable [ Edited ]

[ykaction]

since this morning, I have not been able to get into only the web app on my pc, but also companion app on my phone.
already tried to reset my router and reinstall companion app, but nothing work.
is anyone have same issue or knows how to fix it?

[EA_Cade · Accepted solution]

Thanks @ykaction, @Denitorious

At this point I would recommend reaching out to an advisor.

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

There are no outages reported and I'm not seeing any trending issues related to connectivity other than these 2.

[EA_Cade]

Hi @ykaction 

Sorry to hear it. Are you logging in with the information seen here?

[ykaction]

yes, and.. while checking the information through console, I realized that I am even not able to get into the game on xbox as well lol
what's is going on now?

[EA_Cade]

Hi @ykaction,

Can I get your Gamertag please?

[ykaction]

Spoiler

 is my gametag for xbox

[EA_Cade]

Hi @ykaction,

Thanks, what message are you getting when you try to connect on the console?

[ykaction]

"We are sorry but there has been an error connecting to FIFA 20 Ultimate Team...."

got the same error message as when server is down. 

[Denitorious]

You are not alone. I cannot login either. Not on console, web app, mobile app.. completely locked out.

What I tried so far:
Changing password

Changing Security Question

Disabling 2FA

Changing Favorite Club ingame

Nothing worked.

[EA_Cade · Accepted solution]

Thanks @ykaction, @Denitorious

At this point I would recommend reaching out to an advisor.

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

There are no outages reported and I'm not seeing any trending issues related to connectivity other than these 2.

[ykaction]

I am glad to know I'm the only person having this issue

btw, sorry to hear that tho, dude