[INFO REQUEST] Disconnect and credited with a loss while playing a match

by EA_Dennis
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Original Post

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★ Novice
  • What mode were you playing in (online/offline seasons, online/offline tournaments)?  FUT online.
  • Were you also disconnected from the EASFC server? YES.
  • Are you connected to the internet wirelessly? YES.
  • What was happening when you disconnected? The match do not count and I have to play it again.
  • After the disconnect, were you completely kicked out of FUT as well? YES
  • After the disconnect, were you still connected to the EA servers? NO
  • Did you receive a DNF (Did Not Finish)? YES
  • Account name : NovaHD
  • Platform : PC
  • What time/date and time zone did it happen? All the time when I played fifa 15 and it happen.
Message 31 of 583 (1,558 Views)

Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice
What mode were you playing in (online/offline seasons, online/offline tournaments)?
FUT Online
Were you also disconnected from the EASFC server? YES.
Are you connected to the internet wirelessly? YES.
What was happening when you disconnected? I received a loss and a DNF reduction.

After the disconnect, were you completely kicked out of FUT as well? YES
After the disconnect, were you still connected to the EA servers? NO
Did you receive a DNF (Did Not Finish)? YES
Account name : Fnon2010
Platform : PS3
What time/date and time zone did it happen? Most of the time I play FUT Online


Message 32 of 583 (1,545 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice

Its happening to me since the past couple of hours! Lost two match connections and was kicked out of UT all together! wheras was signed in EAFC. I'm from India playing on PC. Moreover conncected Wirelessly and have never faced this problem before. My firewall is also turned off especially for UT. And no other application is using the internet while i am playing. ITs not fair that we loose the match moreover our DNF worsens with no fault of ours!!

Message 33 of 583 (1,538 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

[ Edited ]
★★★ Novice

We're looking into issues where players are disconnected and credited with a loss while playing a match.

To help us look into these issues we'd like to collect some information from affected users. 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
  • - Ultimate team online season
  • Were you also disconnected from the EASFC server?
  • -Yes
  • Are you connected to the internet wirelessly?
  • -No
  • What was happening when you disconnected?
  • -Referee ended the game, it was 1-1 and i got disconnected right at the end of the game.
  • After the disconnect, were you completely kicked out of FUT as well?
  • -Yes i got kicked back to the main menu and was able to reconnect immediately.
  • After the disconnect, were you still connected to the EA servers?
  • -Yes, and everything else my internet was working fine, got 1000mbps connection.
  • Did you receive a DNF (Did Not Finish)?
  • -Yes !
  • Account name
  • -reeesk
  • Platform
  • -PC
  • What time/date and time zone did it happen?
  • 25 Jan 2015, around 12:00 GMT+2
Message 34 of 583 (1,532 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★ Novice
What mode were you playing in (online/offline seasons, online/offline tournaments)? Online seasons
Were you also disconnected from the EASFC server? Yes
Are you connected to the internet wirelessly? Yes
What was happening when you disconnected? I received a Dnf and lost
After the disconnect, were you completely kicked out of FUT as well? Yes
After the disconnect, were you still connected to the EA servers? No
Did you receive a DNF (Did Not Finish)? Yes
Account name djballon11
Platform xbox 360
What time/date and time zone did it happen? All day today 25/1/15 irish time
Message 35 of 583 (1,528 Views)
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Re: [INFO REQUEST] Diconnection while editing Fifa 15 ultimate team squad

★★★ Newbie
Whenever I try to replace, sub out, or sub in a player, the game says I have lost connection with EA servers. I have tried restarting the console, then try again numerous times, but nothing has worked. Please help me with this problem.
Message 36 of 583 (1,525 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★ Novice

What mode were you playing in (online/offline seasons, online/offline tournaments)? FUT ONLINE SEASONS

Were you also disconnected from the EASFC server? YES

Are you connected to the internet wirelessly? YES

What was happening when you disconnected? COMES UP SAYING UNABLE TO PROCESS TO SERVERS AND KICKS ME OUT OF FUT COMPLETELY

After the disconnect, were you completely kicked out of FUT as well? YES

After the disconnect, were you still connected to the EA servers? NO

Did you receive a DNF (Did Not Finish)? YES

Account name VivaWoodman
Platform PS4
What time/date and time zone did it happen? Every day doesnt matter what time. GMT

Getting beyond a joke now paying good money for the game and for fifa points to be winning tournaments and season games to be credited with nothing! Spoke to EA on the phone for help and they were useless. Couldnt help but think a premium gold pack will make me happy! Think again.
Message 37 of 583 (1,518 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★ Novice
  • What mode were you playing in (online/offline seasons, online/offline tournaments)?
    - FUT 15 oneline season
  • Were you also disconnected from the EASFC server?
  • - YES!
  • Are you connected to the internet wirelessly?
  • - Yes
  • What was happening when you disconnected?
  • - FUT disconnects, EA disconnects, score multiplier gets screwed, match counts as a loss.
  • After the disconnect, were you completely kicked out of FUT as well?
  • - YES!
  • After the disconnect, were you still connected to the EA servers?
  • - No
  • Did you receive a DNF (Did Not Finish)?
  • - YES!
  • Account name
  • -TartanHamster
  • Platform
  • -PS3
  • What time/date and time zone did it happen?
  • - 24/01/2014/from 17:00 pm - 18:45 pm PST
  • - 25/01/2014/from 2:00 pm - 17:00 pm PST
  • FIVE TIMES IN A ROW THIS HAS HAPPENDED TODAY!!
Message 38 of 583 (1,514 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie

Quite frankly disgraceful EA. Needed 1 point from 3 games for promotion but due to this glitch not only did I miss out on that chance I didn't even get my coins for a season hold.

 

I can't remember the last time I had a decent session on FUT without major issues.

 

Why should people pay good money for a service that works properly maybe 60% of the time if we're lucky?

Message 39 of 583 (1,510 Views)
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Re: [INFO REQUEST] Disconnect and credited with a loss while playing a match

★★★ Newbie

@EA_Dennis wrote:

We're looking into issues where players are disconnected and credited with a loss while playing a match.

To help us look into these issues we'd like to collect some information from affected users. 

 

  • What mode were you playing in (online/offline seasons, online/offline tournaments)? FUT seasons
  • Were you also disconnected from the EASFC server? YES
  • Are you connected to the internet wirelessly? YES - though why that should make any difference to you I have no idea
  • What was happening when you disconnected? It says I've been disconnected. When I reconnect it says I quit my last game meaning my DNF mulitiplier goes back to the start
  • After the disconnect, were you completely kicked out of FUT as well? YES
  • After the disconnect, were you still connected to the EA servers? YES
  • Did you receive a DNF (Did Not Finish)? YES
  • Account name RA1Z3rich
  • Platform Xbox ONE
  • What time/date and time zone did it happen? 1800 GMT 25/01/15

Thank you very much for your cooperation. DONT TAKE THE P#SS. THANK YOU FOR RUINING YET ANOTHER FIFA SESSION


 

Message 40 of 583 (1,510 Views)
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