September 2014
The steps required to link your console and EA accounts can be found here: https://help.ea.com/article/linking-your-gamertag-psn-id-or-ea-classic-screen-name
You may be having trouble importing your XBox Live Gamertag or Playstation Network info if it is linked to an account other than your main EA account.
To recover or make changes to your XBox Live Gamertag or PSN ID, be sure to contact an EA Game Advisor : http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact us please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...