Origin

by nfs33lover
Reply

Original Post

Accepted Solution

Origin

★ Novice

Hello. Okay this might sound weird but this is the last thing i could do so here it goes.

 

I made this EA account from a really long time and added a email that i made as a kid(as you can see by my name). I played on it for a while and can still access origin with it and stuff, i currently just bought battlefield 4 and was like cool but i would like to change my name and i went to it and i saw that i needed the answer of the security question so im like erm ok maybe i can reset it because there is no way im gonna remember what i wrote in there. So i try to reset my things and i go to this email that i have associated that i made when i was a kid but i dont remember the password.

 

So in outlook i asked for a password request and it sends a code to my phone but the phone number that its associated with outlook its from a old SIM card but i dont have it anymore. I still remember the entire number since it was really easy to memorize but whenever it sends the code i dont have it so its like for nothing so i pick another way to recover password and it 

asks me for a form full of questions of the account but i dont remember much from it so they cant prove owner ship of the account so its like for nothing. 

 

And here i am with no option left i just want the password of my old email account or a way to change the email of this nfs33lover account to a more recent one that use but i cant cuz i also dont know the security password and one thing leads to another as i explained.

 

I still have a bit of hope left and sorry for bad english. Awaiting any type of answer

(I know the origin app email and password and can log in)

 

 

Message 1 of 4 (227 Views)

Accepted Solution

Re: Origin

Community Manager

@nfs33lover

 

Make sure you have Portugal selected at the top right of the screen. You can start from this link:

 

https://help.ea.com/pt/contact-us/

 

You can also contact us via a VoIP App if that is easier for you:

 

http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100#Unsuppo...

barry.png

View in thread

Message 4 of 4 (222 Views)

All Replies

Re: Origin

Community Manager

@nfs33lover

 

Please make contact with an EA Game Advisor for assistance with regaining access to your account.

 

Click the following link to get started: https://help.ea.com/en/contact-us/

 

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

 

Thanks.

barry.png
Message 2 of 4 (206 Views)

Re: Origin

★ Novice

I have no way of calling from what i have seen.

Im from Portugal and the numbers are international so im gonna spend alot of money.

Isnt there other option to contact them ?

I can provide all type of screeenshots and videos and etc..

Message 3 of 4 (202 Views)

Re: Origin

Community Manager

@nfs33lover

 

Make sure you have Portugal selected at the top right of the screen. You can start from this link:

 

https://help.ea.com/pt/contact-us/

 

You can also contact us via a VoIP App if that is easier for you:

 

http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100#Unsuppo...

barry.png
Message 4 of 4 (223 Views)