August 2015
Thank you for showing that. It helped me find all my sims games i thought was missing. yayy!
@EA_Nils wrote:@meauma Hi,
I had a look at your account and from what I could gather, it appears that you aren't missing any games per se, instead all your Sims 3 expansions have been consolidated and are now located on the "Show Game Details" page for your Sims 3 base game. Just right click the Sims 3 base game tile and select the "Show Game Details" option and then scroll down to find them, as shown in the post here: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200
Let me know if you still have any questions.
Cheers,
Nils
August 2015
September 2015
I saw this message and checked it and sure enough, there were all my games! You should really spread the word of this just incase other people are having this problem.
September 2015
@emmelinehehe wrote:
I saw this message and checked it and sure enough, there were all my games! You should really spread the word of this just incase other people are having this problem.
@emmelinehehe Hi,
Thanks for the message, glad to hear that you did find it.
We actually tried our best, we did put in a message in the Origin Client to alert everyone of this change and we also created a sticky thread here that is floated on the top of forums: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200
Cheers,
Nils
September 2015
My battlefield 4 is missing. What do I need to do to get it back?
September 2015
I havent been on in a few months and i only had 1 game. All of my achievements are reset and so is payment history. Please help.
September 2015
October 2015
I'm missing Sims 4. It had been a while since I had played it and when I logged onto my account it was gone. Please help
October 2015
OMG thank you so much that solved my problem. I thought they were gone but when I right clicked the game, it did show the full list of expansions and I saw the ones I owned under there. Thank you so much for saying that! They could at least note that on their website or post something so everyone can see that. Not everyone will know they changed the layout inside Origin unless someone is constantly logging in.. thank so much again! Whew..
October 2015
@EA_Nils wrote:@meauma Hi,
I had a look at your account and from what I could gather, it appears that you aren't missing any games per se, instead all your Sims 3 expansions have been consolidated and are now located on the "Show Game Details" page for your Sims 3 base game. Just right click the Sims 3 base game tile and select the "Show Game Details" option and then scroll down to find them, as shown in the post here: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200
Let me know if you still have any questions.
Cheers,
Nils
This worked for me... thanks so much!!